Refund policy
RETURN & REFUND POLICY
Effective Date: June 19, 2026
At The Hairchanic®, we are committed to delivering premium haircare products and tools designed to elevate your routine. Due to the nature of cosmetic and personal care products, certain restrictions apply to returns and refunds.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return, products must:
- Be unused and unopened
- Be in their original packaging
- Include all accessories, inserts, and promotional items
- Be free of damage caused by misuse or mishandling
To begin a return, please contact:
Email: thehairchanic@gmail.com
Please include:
- Full name
- Order number
- Reason for return
- Photos if applicable
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
For sanitary and safety reasons, the following items are final sale:
- Opened haircare products
- Used styling tools
- Precision Picks
- Detangling sprays that have been opened
- Braid Gels that have been opened
- Styling Foams that have been opened
- Octane Drops that have been opened
- Gift cards
- Promotional items
- Digital products
- Educational materials and downloadable content
- Sale items marked Final Sale
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
- Missing products
Contact us within 72 hours of delivery at:
Please include photos of:
- The product
- Packaging
- Shipping label
Failure to notify us within 72 hours may result in your claim being denied.
Refunds
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds are issued to your original payment method within:
5–10 business days
Original shipping charges are non-refundable.
Exchanges
We only replace items if they arrive:
- Damaged
- Defective
- Incorrect
PRE-ORDER POLICY
The Hairchanic® periodically offers products and bundles for pre-order.
By placing a pre-order, you acknowledge and agree that:
- You are purchasing a product that is not currently in stock.
- Your payment is collected immediately at checkout.
- Estimated shipping dates are subject to change.
- Production delays, shipping delays, customs delays, and supply chain issues may affect delivery timelines.
Pre-order dates are estimates and are not guaranteed delivery dates.
Cancellations
Pre-orders may be canceled within 24 hours of purchase.
After 24 hours, your order enters production planning and inventory allocation and cannot be canceled.
Split Orders
If your order contains both:
- Pre-order items
- In-stock items
Your entire order may ship together unless otherwise stated.
Communication
We will provide updates regarding production and fulfillment via:
- SMS (if opted in)
- Website announcements